Privacy Policy

This Privacy Policy explains how Knob Train collects, uses, shares, retains, and deletes personal data when you use knobtrainant.study or contact us about luxury apartment selection services. It is written as a data lifecycle notice so you can understand what happens to information from collection through closure.

Policy guidance

This introduction summarizes the subjects addressed in the policy and points to related internal guidance.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel

Data handling overview

How information is collected and how cookies are used

This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.

01
Collected data

Data We Collect

When you use the contact form or otherwise reach out to Knob Train, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser and device information to keep the website secure and deliver it properly.

We collect only the categories needed to handle inquiries and operate the site.
02
Data sources

How We Collect Data

We receive personal data from you when you complete a form, send a message, or communicate with us through the available contact channels. Technical data is generated automatically by your browser and device when you access the website, and cookie data is created through essential site functions and privacy preference settings.

Most information comes directly from your submissions or from your device during site use.
03
Cookie types

Cookie Types and Purposes

The website uses essential cookies needed for core operation and cookies that store privacy choices. We do not state that analytics or marketing cookies are active. These cookies are used to keep the site functioning, remember your preferences, and support a consistent browsing experience.

Only limited cookie categories are used, and no unconfirmed tracking is described here.
04
Cookie controls

Cookie Controls

We use essential cookies to support basic site operation and cookies that remember privacy preferences. Where your browser allows it, you can block or delete cookies through its settings, and you can manage non-essential preferences through the tools provided on the site. Disabling essential cookies may affect some functions of the website.

Cookie settings can be adjusted through the site controls and your browser preferences.
01

Purposes of Processing

We use personal data to respond to inquiries, review service preferences, operate the website, maintain security, deliver content and messages, and manage privacy preferences. Technical data is used to diagnose issues, prevent misuse, and support reliable site performance. We do not describe any unconfirmed analytics or advertising use.

Processing is tied to the website’s contact, security, and delivery functions.
02

Service Providers and Recipients

We may share personal data with service providers that support website hosting, technical delivery, security, or message handling. These recipients may process data only for the services they provide to us and are expected to protect it through appropriate confidentiality and security measures.

Operational recipients are limited to parties that help deliver the website or handle communications.
03

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required by applicable law, to comply with a lawful request, or to protect the rights, security, and integrity of the website and its users. Any such disclosure is limited to what is necessary for the stated purpose.

Disclosure may occur when the law requires it or when it is necessary to protect the service.
User Rights

Your Rights

You may have rights to know what data is processed, correct inaccurate information, request deletion in appropriate cases, object to certain processing, and ask for restriction or portability where the law provides it. These rights are not absolute and may be limited by security needs, legal retention duties, or the need to complete a requested service.

Available rights depend on the role of the data and the legal basis for processing.
Requests

How to Make a Request

To exercise a privacy right, submit a clear request through one of the contact channels listed in this policy and identify the data or action you are asking about. We may need to verify your identity before responding. Once verified, we will assess the request, carry out the appropriate action where required, and explain any limitation or refusal in a concise manner.

Requests are handled through a verification step before any disclosure or correction is made.
Data Retention

Retention and Deletion

We retain personal data for the period needed to respond to your inquiry, maintain the security and operation of the website, meet legal obligations, and resolve disputes. When the relevant purpose ends, we delete the data or anonymize it unless a lawful reason requires continued retention. Technical logs and similar records are reviewed according to their operational need and then removed or shortened in scope.

Data is kept only for as long as it serves the purpose for which it was collected or is needed for compliance.
Policy Updates

Policy Updates

If we make material changes to the way personal data is handled, we will update this page and may provide additional notice where appropriate. The version in effect at the time of your interaction will govern the relevant processing, subject to any legal requirement to apply a later update.

We review this policy when our practices or legal obligations change.
GDPR

GDPR Overview

Under the GDPR, personal data must be processed lawfully, fairly, and transparently, and only for specified purposes. We limit processing to what is needed for contact handling, technical delivery, and website security, and we rely on the appropriate legal basis for each activity. Where consent is used for a specific function, it may be withdrawn without affecting prior processing that was already lawful.

Because Knob Train is established in France and the website is intended for users in the European context, GDPR principles apply where the regulation is relevant to the processing activity and the user concerned.

This overview is provided for users whose data is processed under the GDPR.
GDPR Rights

GDPR Rights

If the GDPR applies to your data, you may have rights to access, rectify, erase, restrict, or object to certain processing, and in some cases to receive your data in a portable format. Requests are reviewed against the legal basis for the processing, the need to retain records, and any applicable legal exceptions. If a request cannot be fully granted, we will explain the outcome in general terms.

GDPR rights are handled through a verification and response process described in this policy.
Privacy Contact

Privacy Contact

Email contact
office@knobtrainant.study
Telephone contact
+33 6 10 26 72 00
Postal address
3 Avenue du Sud, 44840 Les Sorinières
Service desk
Contact Page

Use the contact details below for privacy questions, rights requests, or policy clarifications.